goAsk Privacy Policy

Last updated: January 24, 2026

This Privacy Policy explains how goAsk ("goAsk", "we", "us") collects, uses, and shares information when you use the goAsk app and related websites (together, the "Service").

This document is provided for general informational purposes and does not constitute legal advice.

1. Who we are

goAsk operates the Service and acts as the data controller for personal data processed in connection with the Service, unless stated otherwise in this Policy.

This Policy applies to all users of the Service, including askers and creators.

2. Information we collect

We collect only the information needed to operate the Service.

2.1 Account and authentication information

  • Email address
  • Authentication identifiers
  • Login method (email/password or third-party login)
  • Account role and status

We use Supabase as our authentication provider. Users may sign up or log in using email/password or a supported third-party provider (such as Google).

2.2 Profile information

  • Handle and display name
  • Avatar or profile image
  • Optional profile details you choose to provide
  • Creator-specific settings (such as pricing and availability)

2.3 Transactional and financial data

  • Requests and booking records
  • Payment amounts, platform fees, and payout amounts
  • Payment and payout status
  • Related transaction identifiers

Payment card details are processed by Stripe and are not stored by goAsk.

2.4 Content you submit

  • Questions submitted by askers
  • Responses submitted by creators (text and/or audio)
  • Reviews and feedback
  • Moderation reports or flags

2.5 Creator verification data

If you are a creator and choose to verify ownership of a social channel, we may collect:

  • Basic public account information from connected platforms (such as channel name, username, profile image, or public profile link)
  • Verification signals confirming account ownership
  • Screenshots or images you submit as proof of ownership (for example, from Instagram)

This information is used only to assess and maintain verification status and is not used for advertising.

2.6 Usage and technical data

  • IP address (processed in truncated or hashed form where possible)
  • Device and browser type
  • Pages viewed and actions taken
  • Approximate timestamps

This data is used for security, reliability, analytics, and abuse prevention.

3. Cookies and similar technologies

We use cookies and similar technologies to operate the Service.

3.1 Essential cookies

Essential cookies are required to:

  • Keep you signed in
  • Maintain session state
  • Support secure authentication
  • Protect against fraud and abuse

These cookies are necessary for the Service to function.

3.2 Analytics

We use Vercel Analytics to understand how the Service is used and to improve performance and reliability.

Analytics data is collected in an aggregated and privacy-conscious manner.

Where required by law, non-essential cookies and analytics are used only after consent via a cookie banner.

You can manage cookies through your browser settings at any time.

4. How we use information

We use personal data to:

  • Provide, operate, and maintain the Service
  • Authenticate users and manage accounts
  • Process requests, responses, payments, and payouts
  • Apply platform fees and maintain transaction records
  • Verify creator identities where requested
  • Communicate service-related messages and notifications
  • Prevent fraud, abuse, and security incidents
  • Enforce our Terms of Service and platform rules
  • Improve product performance and reliability

We do not sell personal data and do not use personal data for third-party advertising.

5. Legal bases for processing (EEA / UK users)

Where applicable under GDPR, we process personal data based on:

  • Contract – to provide the Service you request
  • Legitimate interests – to operate, secure, and improve the Service
  • Legal obligations – accounting, tax, and regulatory compliance
  • Consent – where required (for example, non-essential cookies)

Mandatory consumer rights under local law remain unaffected.

6. How we share information

We share information only as necessary to operate the Service.

6.1 With other users

  • Askers and creators see the information required to complete a transaction
  • Public profile information is visible by design

6.2 With service providers

We rely on trusted providers to operate the Service, including:

  • Supabase (authentication)
  • Stripe (payment processing and payouts)
  • Vercel (analytics)
  • Email delivery providers

These providers process personal data only on our instructions and subject to contractual safeguards.

6.3 Legal and safety reasons

We may share information if required to:

  • Comply with law, regulation, or legal requests
  • Protect the rights, safety, and integrity of goAsk, its users, or others
  • Investigate fraud, abuse, or security incidents

7. Data retention

We retain personal data only as long as necessary to: operate the Service, fulfill contractual and legal obligations, resolve disputes, and enforce agreements.

Retention periods vary by data type. Financial and audit records may be retained longer where required by law.

8. Your rights and choices

Depending on your location, you may have the right to:

  • Access personal data
  • Correct inaccurate data
  • Request deletion of your account
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

Account deletion requests are subject to legal and transactional retention requirements.

Cookie preferences can be managed through your browser and the cookie banner.

9. International data transfers

The Service is operated globally. Your information may be processed in countries other than your own.

Where required by law, appropriate safeguards are used to protect personal data in accordance with applicable data protection rules.

10. Children's privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal data from children.

If we learn that personal data from a child has been collected, we will take steps to remove it.

11. Changes to this Policy

We may update this Privacy Policy from time to time.

If changes are material, we will make reasonable efforts to notify users. Continued use of the Service after changes take effect means you accept the updated Policy.

12. Contact

For privacy-related questions or requests, please refer to the FAQ page, which includes the available contact options.

Go to FAQ